Converge to set up AI contact centers

By The Manila Times

Dec 07, 2023 12:19 am

BROADBAND provider Converge ICT Solutions Inc. has tapped Salesforce, a global customer relationship management platform, to launch generative AI contact centers in the country by the second half of next year.

'We have the best-in-class network, [and] now we are leveraging the most modern technology to give the best customer experience to our more than two million subscribers,' Converge Chief Operations Officer Jesus Romero said in a statement.

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