AS of this year, approximately 1.8 million Filipinos registered themselves as persons with disabilities (PWDs). Adding to this, a sizable portion of the population, including seniors and individuals with low literacy, qualifies as vulnerable customers.
In a 2021 report published by the Philippine Institute for Development Studies, Filipinos 65 and up had the lowest digital literacy level, with only 18 percent of seniors having at least one ICT skill.
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