Dear PAO,
I am a senior citizen who recently contracted an auto loan from a bank in Makati City. The account related to my auto loan was enrolled in an auto-debit arrangement. Just two months after my auto loan was perfected, an anonymous caller reached out to me and introduced himself as an employee of the loan department of the concerned bank. He reminded me of my upcoming amortization and claimed that the initial payment that I made was not processed. He then offered help to fix my account to avoid similar inconveniences and waive the penalty and surcharge that I incurred due to the delay in the payment of my amortization. Consequently, I immediately gave him my account number, complete name, enrolled email and password relative to my online banking account. It was already late when I realized that the said person might have scammed me. May I ask who has the authority to investigate this incident and whether I can file a criminal case against said person?
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