THE Department of Finance (DOF) was honored by the Contact Center Association of the Philippines (CCAP) for its unwavering support in advancing the country's information technology and business process management (IT-BPM) industry.

On Nov. 18, 2024, CCAP awarded a commemorative plaque to the DOF as part of its 'Philippines: The Heart of CX' campaign, which highlights the country's leadership in customer experience services through innovation, talent development, and digital transformation. This recognition underscores the collaborative efforts between CCAP and government agencies to strengthen the Philippines' position in the global IT-BPM sector.