Dear PAO,
Last month, we purchased a new family vehicle. On our way home, we noticed a grinding noise and jerky movements every time my husband shifted gears. I immediately informed the sales agent, who advised us to return the vehicle for inspection. After a thorough check, the manager offered to replace the transmission assembly and reprogram the Engine Control Unit (ECU), all for free. Shocked by this, I demanded a full vehicle replacement or a refund. However, they refused, citing the Philippine Lemon Law, which supposedly allows them four repair attempts before being obligated to replace the vehicle. Are they correct?
