3CLogic to transform the IT service desk experience for leading footwear and accessories organization with a purpose-built contact center solution for ServiceNow designed to enhance agent efficiency and streamline operations.

ROCKVILLE, Md., Sept. 12, 2024 /PRNewswire/ -- 3CLogic, the leading AI and cloud contact center solution for ServiceNow®, today announced its selection by a globally recognized footwear and accessories brand to complement its existing investment in ServiceNow's IT Service Management (ITSM) suite with 3CLogic's purpose-built CCaaS offering. The partnership will enable the retailer to streamline back-office workflows with front-office engagements for improved IT service delivery and efficiency.

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