IN my experience working with organizations (profit and nonprofit) and coaching professionals, an issue that usually crops up is the sense of confusion on how to go about things. More often than not, the resource is there, but the briefing and onboarding process is lacking.

It is like being given access to a hard drive and file folders shown to you; then, you are encouraged to dig deep to understand what is in it. There may be value in that, but you can also imagine the amount of time lost because of the exercise. Worst, you may end up seeing information that should be tagged as 'confidential' or 'sensitive information.'