AFTER 12 years of operations, the SM Mall of Asia (MoA) Arena continues to evolve and maintain its status as home of the biggest events in Manila. Since its grand opening on June 16, 2012, the team behind this 'eye-conic' venue continuously delivers unforgettable experiences for everyone.

It has, indeed, been achievable not only due to world-class events but because of employees' efforts in providing customer service excellence, the DNA that shapes the company's present growth. As the SM MoA Arena looks back on its 12-year success, the company wants to highlight customer service (CS) excellence as its strong foundation.