DUBAI — Airlines may not be replacing pilots with artificial intelligence anytime soon, but aviation industry experts say the new technology is already revolutionizing the way they do business.
"Data and AI are fantastic levers for the aviation sector," said Julie Pozzi, the head of data science and AI at Air France-KLM, ahead of the 80th meeting of the International Air Transport Association (IATA) in Dubai.
Airline executives will gather at the influential annual global airline summit in the United Arab Emirates on Monday for talks on the latest in the industry, including upcoming AI projects.
Aviation companies, long accustomed to thin profit margins, see AI as the newest way to boost productivity and gain a competitive edge.
AI is "undoubtedly a new frontier, in that it's an extraordinary acceleration of technology and capabilities," said Geoffrey Weston, the head consultant on the airline industry at US-based firm Bain & Company.
"When you have a lot of uncertainty... what AI is really helpful for is to hugely accelerate getting the right information to the right people as quickly as possible," he said.
delivered to your inbox
Air France-KLM is doing this, with "more than 40 projects using generative artificial intelligence," which like the now-famous ChatGPT is meant to improve as it is being used.
Among the French-Dutch company's plans is a tool that responds to customers in 85 different languages to be installed on the tablets of Air France agents, and is scheduled for use in 2025 at Paris Charles de Gaulle airport.
'Assisted intelligence
Continue reading with one of these options:
Ad-free access
P 80 per month
(billed annually at P 960)
- Unlimited ad-free access to website articles
- Limited offer: Subscribe today and get digital edition access for free (accessible with up to 3 devices)