A GLOBAL study sheds light on communications service providers' (CSPs) growing optimism toward artificial intelligence (AI). More than half of telecom and IT engineers surveyed believe the use of AI will improve network operational efficiency by 40 percent or more. In addition, an overwhelming 85 percent of respondents express confidence in CSPs' ability to monetize AI traffic across networks.

The research was commissioned by Ciena in collaboration with Censuswide, surveying more than 1,500 telecom and IT engineers and managers at CSPs in 17 countries across the globe.