Dear PAO,

I bought a printer from a retail store, which is an official distributor of the brand. After a few days of using the printer, it suddenly stopped working. I immediately brought the printer back to the store with the official receipt and warranty card. Upon inspection, I was informed that they found a malfunctioning chip within the device that was beyond repair. I asked for a replacement of the item. However, the store manager informed me that they could not replace it right away because they still needed the approval of the printer's manufacturer to process the replacement, as provided in the warranty card. Is this legal?