DIGITALIZATION is a topic I frequently talk about for micro, small and medium enterprises joining the Kapatid Mentor Me Program (KMME) in collaboration with government agencies. As digital technology shapes the landscape of industries globally, MSMEs are finding it increasingly crucial to adapt and thrive. Digitalization, the process of using digital technologies to change business models and provide new revenue and value-producing opportunities, is at the forefront of this transformation.

Digitalization refers to integrating digital technologies into all areas of a business, fundamentally changing how you operate and deliver value to customers. It's more than just moving from paper to digital; it's about leveraging technology to enhance processes, products and customer experiences.