Bad service empire

By Chin Wong

Mar 23, 2024 12:02 am

'SORRY, we're offline today,' the young man cheerfully told me as I entered the service center of the country's largest telecommunications company inside a Quezon City mall.

I explained that I was there to disconnect my landline, as it was the last remnant of a business empire built on bad service. I didn't put it that way, of course — but this is what I thought.

Already have an active account? Log in here to continue reading.
Or
Subscribe to the Premium Subscription plan to access this subscriber-exclusive article.

Related Articles

A confederacy of the underwhelming

Global and Godly portents warn us of world war

The struggle for justice for victims of child sexual abuse

When would Filipino voters be wiser than their politicians?

Despite enthusiasm, nuclear sector is stagnating

Empowering Indigenous youth for climate and cultural resilience: The story of Verly Bello Viñas

The changing nature of Purposive Communication