WHEREVER the business goes, so does HR. When the pandemic struck in 2020, organizations had to transform the business of doing business. Human resources (HR) was among the functions most affected and had to transform in order to contribute to the organizations' being resilient, opportunistic and sustainable.

The year 2023 was a defining year for many CEOs and CHROs, with their ambitious transformation plans as they came face-to-face with new realities. Organizations that recognized the importance of talent and brainpower succeeded, but not without pain points among HR practitioners.