The information technology-enabled services (ITES) and business process outsourcing (BPO) industry has been a cornerstone of the Philippines' economic growth and job creation over the past few decades. The sector, known for its skilled workforce and English proficiency, has attracted global companies seeking cost-effective and high-quality outsourcing services. Let us delve into the current state of the ITES/BPO sector in the Philippines, explore its prospects, and examine the key factors that will shape its evolution.

The Philippines has firmly established itself as a global leader in the ITES/BPO sector. According to the Business Processing Association of the Philippines, the industry generated approximately $32.5 billion in revenue in 2022, growing by 10.3 percent and making it a significant contributor to the country's gross domestic product.