Temporarily-enrolled student not eligible for academic honors

Dear PAO,

My fifth-grader son is currently studying in a public school. Last year, he studied in a private institution, but due to financial difficulties, I was forced to transfer him to a public school. We still owe money to his old school, thus, his report card therein was not issued. Fortunately, we were accepted at the new school after I executed an affidavit of undertaking, in which I promised to submit his lacking requirements. My son did well in his new school, and pursuant to the rating adopted by the school, he is qualified to receive academic honors. However, the school management informed me that my son would not be given the said award despite the fact that he reached the required grades, considering that I failed to submit his report card from his previous school. Is that possible?