A FEW months back during Deloitte Philippines' first CFO forum, my fellow speakers and I encouraged finance leaders from a broad range of industries to dip their toes into artificial intelligence and the metaverse if they hadn't yet, because these technologies were already having a transformative impact on the businesses that were putting them to good use. Take financial services: A 2021 Deloitte survey of business leaders with a purview into their organization's AI strategies and investments found that 86 percent of financial services AI adopters believe the technology will be very or critically important to success in the next two years.

It is now two years later. The banking industry has no doubt seen significant changes in the quality of products and services it offers after having applied AI and machine learning to different operational areas. How have they done it?