A platform can be defined as a digital or physical infrastructure that enables multiple participants to interact, share resources and create value in a coordinated and mutually beneficial manner. These platforms come in various forms, such as software platforms, marketplace platforms and innovation platforms, and they have become integral to the success of organizations across industries. However, as platforms become more prevalent, the need for effective platform governance becomes crucial.
Platform governance refers to the set of rules, policies and practices that guide the management, operation and evolution of digital platforms within an organization. It encompasses decision-making processes, data management, user access, security and compliance measures. Effective platform governance ensures that the platform aligns with organizational goals, remains secure and facilitates sustainable growth. Since digital platforms are new among many organizations, business leaders are facing multiple challenges in its governance:
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