AllHome, the Philippines' leading home improvement retailer, emerged as the unrivaled winner at the esteemed Customer Engagement Excellence Awards Philippines 2023. The event, held on July 13, 2023, at Shangri-la The Fort in Bonifacio Global City (BGC), marked a significant achievement for AllHome, whose exceptional personalization of customer interactions and communication propelled engagement and retention to new heights, resulting in a staggering 3X improvement. By harnessing the power of customer data and segmentation, AllHome successfully sent targeted messages, tailored recommendations, and personalized offers, revolutionizing the customer experience in the process.

Personalization: The key to customer engagement success