First of 2 parts

EVERY ordinary Filipino has their own horror story of how a government agency held hostage a simple transaction or application, either by making it difficult to comply with the kilometric requirements or simply through the unreasonable length of time that one was made to wait for action after an already completed application. But what do ordinary Filipinos need to know when facing this perennial problem of red tape and what can one do when an agency sits on your application without rhyme or substantiated reason?

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