USERS of the popular digital payment application GCash faced chaos earlier this week when the app suffered a major failure, making it inaccessible to most from Monday afternoon until about midday on Tuesday. The outage, which was not the first for GCash, simply highlights how, despite a great deal of rhetoric and policy work toward creating a more digitized, cashless society, the Philippines remains far from achieving the same sort of efficiency and convenience that is considered normal in some neighboring countries.

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