IN last Sunday's editorial, we considered the impact the rapidly growing phenomenon of artificial intelligence (AI) may have on the business process outsourcing (BPO) sector in the Philippines. This is no small concern, because the BPO sector is one of the most important drivers of our economy, contributing more than 7 percent of annual GDP, and it also happens to be a sector in which AI can and will be widely used.

Not all of the consequences of that are bad, of course; it can greatly enhance the capabilities of the sector and make it even more competitive. But it can also lead to serious business disruption and displacement of workers if not managed well, and we continue to urge the BPO industry and government to work together to do exactly that.