LOOKING back and now finally moving forward, Cleofe Albiso shares that 'in the past years, we've decided to do more than just survive but thrive in the pandemic,' when asked what changed, the managing director of Megaworld Hotels and Resorts shares, 'We chose sensitivity and sensibility to empathize with guests, and especially our associates that allowed us to not just react but respond to the changing climate of the service landscape.' Recalling the day the world fell to its knees due to the effects of Covid-19, she admits that 'no one had the answer, so we sought to cultivate an even bigger heart to put aside existing protocols and endeavor listening to our guests and associates.' Moving forward, they count the days and ways how Megaworld Hotels and Resorts, the largest hospitality management brand in the country, provides impact and delight to every guest and associate now that the world has finally moved forward.