WHILE there is no shortage of job vacancies in the business process outsourcing (BPO) sector, filling them up remains a challenge as many graduates and workers lack the necessary skills BPO firms are looking for.
Sitel Philippines has long been responding to this challenge with its Sitel Academy, a pioneering free BPO upskilling program for students, near-hires, and individuals who are usually deprived of good career opportunities.
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