Read this in The Manila Times digital edition.
WHEN it comes to customer support, it can be tempting to go for the vendor with the lowest hourly rate in order to save money. However, it is important to understand that quality often comes at a price. This is especially true when it comes to call centers, where hiring highly experienced and proficient agents is essential for delivering a great customer experience.
One example of this is the call center industry in the Philippines, where low-cost vendors charge clients as little as $8 per hour for their services. While this may seem like a good deal for the client, it is important to understand that such a low price often comes at a high cost for the client. For starters, A and B-grade agents (highly experienced and proficient agents) in the Philippines can easily earn $4-5 per hour in salary alone.
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