PHILIPPINE fiber broadband provider Converge ICT Solutions Inc. has partnered with Salesforce, a global customer relationship management platform, to further elevate the customer experience through the use of intelligent and cloud-based solutions.

'We want our customers to have a simplified and personalized experience that is most convenient to them for their social media digital interactions, which are resolved through CXP Agents supported by API-led connectivity,' said Ulysses Naguit, chief information officer. 'This provides a common set of customer data across systems, and through this partnership with Salesforce, we have a better view into how our customers engage and what they prefer.'