PHILIPPINE fiber broadband provider Converge ICT Solutions Inc. has partnered with Salesforce, a global customer relationship management platform, to further elevate the customer experience through the use of intelligent and cloud-based solutions.
"We want our customers to have a simplified and personalized experience that is most convenient to them for their social media digital interactions, which are resolved through CXP Agents supported by API-led connectivity," said Ulysses Naguit, chief information officer. "This provides a common set of customer data across systems, and through this partnership with Salesforce, we have a better view into how our customers engage and what they prefer."
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