Mystery shopper, Mr. President?

IN this day and age of technology and digital platforms, community feedback is important to feel government's care for constituents. Before even considering digitization for the whole bureaucracy, it is critical that a feedback mechanism be in place. Complaints and feedback are a community engagement hub; without it, the people/taxpayers who are customers are not part of governance. With the hub, it helps government understand what is working well, whether changes need to be made and makes the people/taxpayers feel that they are important to the administration in power.

The feedback is a minimum condition to ensure that the Marcos administration knows what is happening on the ground unfiltered. It shows that they care and getting this up is the best way to see what problems need to be ironed out at the frontline services phase of governance. With technology and call center operations, the Marcos administration will be able to see both sides of the coin.