LET me tell you about an experience with a client that availed of online consulting services. The 25 participants, divided into five groups, were given ample time to apply what they learned from the previous discussions. Each group was composed of a manager, a supervisor and three non-management members.
They were assigned management issues to solve, with results to be reported during the following meeting for critiquing. They were given four working days to prepare 10-slide presentations using an eight-step problem-solving guide and also consult with other stakeholders to ensure consensual decision-making. If the instructions were not clear, all participants could confer with me via email or social media chat.
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