THE Philippine business process outsourcing (BPO) industry is said to contribute nearly $30 billion to the economy each year. Some 1.3 million Filipinos were employed in over 1,000 BPO companies in 2019 and the figure is growing by some 8 percent to 10 percent every year.
Outsourcing, unlike many other industries, thrived during the pandemic as businesses scrambled to digitalize and redefine
many functions. TMT PHOTO