YOU'LL not believe this. Workplace conflict is turning some people into creative monsters who use legitimate problem-solving tools like kaizen and lean against their enemies.
Johnny (not his real name) was one of the managers who attended my eight-step problem-solving online workshop. He told me that their team was interested in solving a major issue that was causing recurring operational losses in the vicinity of $20,000 per month. That's a lot of money — $240,000 over a year — you can't afford to lose.
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