BUSINESS process outsourcing companies are finding it difficult to fill roles, with high attrition rates of between 30 to 40 percent this year. To help BPO firms make data-backed hiring decisions quickly and reliably, Mercer | Mettl, a global leader in talent assessment and remote proctoring solutions, launched SpeechX — a new communication assessment tool powered by artificial intelligence (AI).

The introduction of SpeechX in the Philippines plugs a critical gap for evaluators to swiftly assess the quality and clarity of a candidate's speech to map the entire evaluation journey, using insights from seasoned BPO practitioners, voice and accent trainers and the industry's subject matter experts.