BUSINESS process outsourcing (BPO) companies are finding it difficult to fill roles with high attrition rates of between 30 percent to 40 percent this year. To help BPO firms make data-backed hiring decisions quickly and reliably, Mercer | Mettl, a global leader in talent assessment and remote proctoring solutions, launches SpeechX, a new communication assessment tool, powered by artificial intelligence (AI).
The introduction of SpeechX in the Philippines plugs a critical gap for evaluators to swiftly assess the quality and clarity of a candidate's speech to map the entire evaluation journey, using insights from seasoned BPO practitioners, voice and accent trainers, and the industry's subject matter experts. The tool also uses AI-based remote proctoring to calculate an integrity score for each candidate, which ensures control against cheating and misconduct during the evaluation process.
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