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Public Square
Contact center outsourcing Philippines: The top 4 success factors
by The Manila Times
Apr 22, 2022 4:24 pm

THE Philippines is the world's leading destination for contact center outsourcing. With more than one million Filipinos working in the industry and over $28 billion in annual revenue, the nation has established a contact center infrastructure that simply cannot be beaten by any other nearshore or offshore destination.

Fortune 500 companies have paved the way in making the Philippines the top destination for call center outsourcing, as more than half of all Fortune 500 companies base their contact center services there – either by outsourcing or operating their own captive operations.

The Philippines has established a contact center infrastructure that simply cannot be beaten by any other nearshore or offshore destination. THE MANILA TIMES FILE PHOTO

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