SHADOW IT are IT (information technology) projects (like cloud services) that are managed outside of, and without the knowledge of, the IT department. In recent years, it has grown exponentially, partly driven by the quality of consumer applications in the cloud such as file sharing apps, social media and collaboration tools, and also increasingly driven by lines of business deploying enterprise-class Software-as-a-Service (SaaS) applications.

In many ways shadow IT is helping to make businesses more competitive and employees more productive. However, Shadow IT has now become a critical issue for many enterprises. In conversation with The Manila Times, Dinesh Varadharajan, chief product officer (CPO), Kissflow, delves into the issues of Shadow IT, the reasons behind them and how they could be properly addressed.

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