IF there was something good that resulted from the pandemic, it must've been our ability and capacity to respond to fortuitous events like what we had gone through or, shall I say, have been going through. It didn't take very long for people to come up with solutions to serious problems we had to face. Forced to good — a favorite move in card games — we were quick to think of various ways to address problems that came with the pandemic.
This was very true of the insurance industry. The lockdowns, which virtually closed our offices, meant that servicing the needs of our clients would be greatly hampered. The companies had to install systems and procedures to continue to deliver the commitment to its policyholders. Although almost all companies were in varying stages of computerization of their business processes, these were still not enough to replace the existing procedures. Computerization went so much into full gear that before 2020 ended, the industry could sell policies, conduct examinations and briefings of its intermediaries, settle claims and deliver almost all the clients' services.
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