IT has been a couple of unprecedented years of global disruption, which has left many businesses at a loss. Nevertheless, certain industries have proven to be quite resilient amid the pandemic, and one of the best examples is shared services centers.

According to the Board of Investments Philippines, the country is seen as one of the established locations for shared services, which have grown significantly, especially for financial services and insurance, among others. Human resource consulting firm Mercer revealed that the shared services industry in the country showed the most positive hiring outlook last 2019 with 70 percent of companies in this sector looking to expand and 24 percent looking to maintain current headcount.