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Digital fraud, consumer complaints increase during pandemic
by Anna Leah E. Gonzales
Oct 11, 2021 1:10 am

THE surge in online transactions during the pandemic has led to a significant rise in consumer complaints and instances of digital fraud, data show.

For consumer complaints, 'from 2019 up to now we have seen a rise of around 600 percent,' Trade Undersecretary for Consumer Protection Group Ruth Castelo said.

TransUnion, a credit reporting firm said, "fraudsters appear to be trying to capitalize on the increase in online transactions. PHOTO BY SORA SHIMAZAKI FROM PEXELS

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