PLDT echoes govt, enterprise response with cloud-based contact center service

Fully integrated telecommunications provider PLDT further builds on its role as a strategic communications partner for government, agencies and businesses, equipping organizations with critical contact center solutions to service the concerns and needs of its most important stakeholders – its constituents and customers.

Introduced 12 years ago through its B2B unit PLDT Enterprise, PLDT's Contact Center as a Service (CCaaS) is an easily deployable solution for its cloud-based design which delivers critical and secure communication lines to service and address concerns of callers when going out or traveling is discouraged.