COLLECTIONS is an essential part of a financing firm; without this, no one will oversee the company's recovery. Some may think that this is one of the most stressful parts of financing since you are mostly dealing with customers in distress due to their delinquency. Difficult it may seem, collections can still be exciting, especially if you are well-equipped with the right attitude and strategies as an agent.

When I started in the field of financing, as part of the collections team of First Circle, I discovered that collecting is a challenging job, with zero experience in collection, I find it difficult to collect and connect with our customers. However, after spending almost two years in the field, I realized that debt collection is all about learning, attending and resolving financing difficulties together with the customer.