THE outbreak of Covid-19 has compelled companies to shut down their branches and physical stores and send their workers to work from home. Hence, they needed to automate front-end and back-end processes, while streamlining costs.

That's why automation tools such as robotic process automation (RPA) has become the fastest growing software packages in this time of pandemic. Also called as intelligent automation or smart automation, RPA refers to tools that use software bots that can be programmed to perform routine and rules-based tasks, such as data entry, form competition, appointment scheduling, data manipulation, triggering responses, and creating necessary communication with other process and systems, which previously required human intervention.