The Department of Trade and Industry-Consumer Protection Group (DTI-CPG), through its Consumer Policy and Advocacy Bureau (CPAB), has started the pilot run of the Philippine Online Dispute Resolution System (PODRS) that seeks to improve the online system to receive and resolve consumer complaints.

In a statement on Wednesday, DTI-CPG said that it has seen a significant rise in reporting consumer complaints due to the sudden increase in online shopping because of the circumstances brought by the coronavirus disease 2019 (Covid-19) pandemic.