THE Business Processing Outsourcing (BPO) industry has constantly been thriving in the Philippines. The sector contributed around 60 percent of the country’s overall economic growth in 2018 and 2019; its human resource base has a 95 percent literate population with above-average communication skills, and the outlook is rosy with hopes that the industry will continue to attract investors if this growth is sustained.
BPOs, however, usually face an unfortunately high employee turnover rate. This has led to companies trying different approaches to take better care of their employees and give them a better work-life balance. TDCX Philippines is one company that has been upping the ante in promoting a culture of respect, diversity, and fun in the workplace. The company takes a different approach to retain employee buy-in by ensuring one thing: that its people should #BeHappier in the workplace — their home away from home.