AS the tourism industry face an unprecedented time, Sheraton Manila Bay redefines what service means as it enhanced its sanitation and hygiene measures in line with Marriott’s Commitment to Clean. Sheraton Manila Bay affirms that guests’ health and well-being are paramount thus travelers are assured of a safe and secure environment when staying at the hotel. Consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations, Sheraton Manila Bay have enforced social distancing measures, deeply sanitizing all guest rooms and high-touch areas, and efficiently utilized technology to provide a touch-less and seamless services.
In preparation to the “new normal”, Sheraton Manila Bay has implemented cleanliness and operational protocol that have been audited in accordance to Marriott “Commitment to Clean” standard. Starting from the transportation service where guests can self-sanitize on board and navigate a digital service directory thru QR using our high-speed internet while on transit. Protective barriers are also in placed on all vehicles. Upon arrival, the hotel conduct temperature screening on all entry points. Foot Disinfecting Mat and hand sanitizing stations are also placed on public areas around the hotel. Guests are required to accomplish a Health Declaration Form and meet standard health requirement prior entry. The hotel also enhanced its cleaning protocols and disinfect every space, especially in high-traffic areas like restrooms, elevators, and escalators. Reinforced social distancing measures are also implemented through visible social distancing markers and reminder signage. Moreover, the hotel reduced allowable capacities in spaces, increasing distance between furniture and managing queuing areas.