FOR a little more than a week, I have struggled with a poor Globe internet connection at home. That is nothing new; customers of both the major telecoms continually complain about bad or non-existent connections. However, current affairs and my particular circumstances — which I assume are similar to many people who live in the same complex I do — make the recent lack of performance more infuriating than frustrating.

To better illustrate the problem, I’ll share a few personal technical details. I live very near the center of Metro Manila. My apartment is approximately a kilometer from both the heart of Makati and Bonifacio Global City, and has line of sight to both areas, as well as being in the middle of an area that is a hotspot for business process outsourcing offices.