SOPHIA TOWN
Good decision-making is a key leadership capacity—particularly when leaders are faced with complex problems and contradictory goals (e.g., the need to achieve both quality and quantity; the need to simultaneously control and delegate work tasks; the need to maintain and terminate an employee). Although organizational scholars agree that some leaders are more skillful at navigating “paradoxical” problems than others, there is still a lot we don’t know about how and why this is the case.