Sitel Group recently announced the appointment of Ravi Iyengar (in photo), a seasoned IT-BPM executive and global leader, as its new chief operating office (COO) for India, the Philippines, and Australia and New Zealand (ANZ).

Iyengar brings with him over 28 years of experience in IT, ITeS, and customer experience across several business verticals. Before his role expansion, he was the COO of Sitel in India while additionally leading the Central Workforce Management function, which supports Sitel’s Operations globally. Under his leadership, Sitel India has taken big strides in the areas of Talent Management, Learning, and Retention.