HOW are safety standards observed in the workplace of contact center agents during times of calamities? Is there an alternative working arrangement so employees can spend more quality time with family? What are the latest regulations for working mothers who inevitably need to take a leave of absence from work due to childbirth?

These are some of the most pressing questions from most of the contact center professionals nationwide. To shed some light and understand amendments to existing laws, the Contact Center Association of the Philippines (CCAP) has invited the Department of Labor and Employment (DoLE) to the organization’s first General Membership Meeting for 2019.