Rise of chatbots

By Reynaldo C. Lugtu, Jr.

Mar 01, 2019 12:12 am

REYNALDO C. LUGTU, JR.

You’ve probably encountered a small chat box at the lower corner of your service provider’s website with the image of a good-looking man or woman, saying “Hi, I’m Danny, how may I help you?”; and you probably know by now that the “person” chatting with you is not a real person, but a chatbot.

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