THE Philippines will remain the world’s biggest source of contact center services as global consulting firms see growth in the industry to continue this year, according to the Contact Center Association of the Philippines (CCAP).

In a press conference in Makati City on Wednesday, CCAP Chairman Benedict Hernandez told reporters that Texas-based consulting company Everest Group, the organization’s current partner in analyzing contact center growth, expected the sector to generate revenues worth $14 billion this year.